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Frequently Asked Questions

Here are our answers to a range of frequently asked questions.

Please get in touch if we have not been able to answer your query here and we will endeavour to help you.


Please can you give me a price / ball-park figure?

Our Product Specialists assess every installation individually based upon the room type, size, structure and layout. In addition to this, the users’ needs and requirements are evaluated to ensure the best possible match between product placement and budgets available.

All prices are competitive and provided upon request.


What are your lead times?

With a wide range of product choices, our lead times can vary, however, we recommend you allow for an average of 3-6 weeks for installation.


What warranty do I get when I purchase a United Care product?

All United Care products receive one year’s Manufactures Warranty.

We also offer a one-year, three-year or five-year service agreement, which includes high-quality servicing by CSCS qualified engineers and ensuring all systems are fully tested and commissioned for each individual install as per LOLER and ISO10535. United Care is fully accredited to CHAS, Constructionline, Builders Profile and the latest Health and Safety standards.

Other support packages include:

To find out more about our servicing packages, click the link below:

Service and Support

Can I have a free site visit?

Yes, our Product Specialists are on hand to provide you with a fully tailored service and are happy to arrange with you an on-site consultation free of charge with no obligation. Call 01252 758858 or contact us to book your visit.


Do you have a paediatric range of products?

Yes, we do, in our extensive range, we offer products that are suitable for both Children and Adults. If you would like more information or guidance to which products would be most suited to your project, please get in touch for more information and advice.


How can I pay for my order?

You can choose between credit card, BACS, cheque or pro forma payment methods. Please get in contact with the head office to organise your chosen payment method or telephone 01252 758858.


If I am registered as disabled do I have to pay VAT?

If you are registered as disabled or a part of a charity you will be eligible for VAT exemption following the completion and return of our VAT Exemption form (Individual) or VAT Exemption form (Charity). We will then need to keep a record of your details for VAT purposes. Please contact us and one of our team will send these forms over to you.


Who is the sales representative in my area?

We have multiple Product Specialists who are situated across the UK and are happy to offer site visits, free consultations and expert advice. Contact 01252 758858 or send us a message to get in touch with your local Product Specialist.


If you have any more questions, please feel free to call us on 01252 758 858 or send us a message, simply click the link below:

Get in touch