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Support and service

Comprehensive expert installation and support for our full product range

Getting the most from your product with a United Care flexible service plan

United Care provides a comprehensive installation service that covers our full product range of hoists, baths, changing tables or through floor lifts.  With an expertly trained and certified CSCS qualified installation team, we offer a high-quality service whilst ensuring all systems are fully tested and commissioned for each individual install according to LOLER and ISO10535. United Care is fully accredited to Constructionline, CHAS and the latest Health and Safety standards.

Our experienced staff enable the installation process to be seamless and with as little disturbance as possible, from concept right through to after-sales service. We highly recommend an annual service for all our lifting equipment. All lifting equipment falls under ISO10535 (and UK regulated LOLER) and we follow these standards as a minimum for installation and after-sales support.

Our qualified engineers can test your equipment every 6 months as recommended by ISO10535 and LOLER. Our engineers will carry a full stock of spares to ensure our servicing packages are completed quickly and smoothly.

What is LOLER?


Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) places duties on people and companies who own, operate or have control over lifting equipment.

LOLER requires that all equipment used for lifting is fit for purpose, appropriate for the task, suitably marked and had a thorough examination every 6 months. Records must be kept and defects recorded.

DISCOVER L.O.L.E.R

Why should you take advantage of our inspection & service?


  • Our users rely upon our products and an annual service ensures that the product is fit for their use.
  • You save unnecessary costs that would be payable if your product becomes faulty.
  • It will provide you with peace of mind you need that the user is not at risk.

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Caring for your future today

Signing up to one of the new United Care service plans is simple and easy.

Simply choose your package as described below and fill out our online form or contact our servicing team by telephone on 01252 758 858.

Request a service

Call out under warranty
Includes
Single engineer visit, labour and parts
Call out non-warranty
Includes
Single engineer visit
Annual service plan hoist
Includes
Non-consumable parts
Call-outs
Labour
LOLER certification after 6 & 12 months
Annual weight test.
Agreement periods available: 1 year, 3 year and 5 year.
Annual service plan other
Includes
Equipment service after 6 & 12 months
LOLER certification after 6 & 12 months
Annual weight test
Agreement periods available: 1 year, 3 year and 5 year.
Six month loler
Includes
Single LOLER test according to manufacturers guidelines.
Single service plan
Includes
One-off service of hoist/changing table including LOLER and weight test for hoist.

Multiple products for service

If other United Care products within the same category require servicing, they could be eligible to be serviced on the same day at a reduced rate. Please call for details when booking in your service.